At Saanvi Speech and Hearing Care ("we," "us," or "our"), we are committed to protecting the privacy and security of our patients' personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic, use our website, or utilize our services.

1. Information We Collect

To provide you with the best possible care, we may collect the following types of information:

• Personal Identification Information: Name, date of birth, age, gender, and demographic details.

• Contact Information: Phone number, email address, residential address, and emergency contact details.

• Health and Medical Information: Medical history, physician referrals, audiology test results, hearing aid prescriptions, speech therapy notes, and details about your treatment progress.

• Financial Information: Billing details, insurance information, and payment records.

• Digital Data: If you use our website, we may automatically collect standard data such as your IP address, browser type, and operating system to improve user experience.

2. How We Use Your Information

We use the collected information strictly for professional and healthcare purposes, including:

• Providing diagnosis, treatment, and ongoing speech and hearing care services.

• Scheduling, confirming, or rescheduling appointments.

• Processing payments, billing, and coordinating with health insurance providers.

• Ordering and customizing hearing aids or related medical devices.

• Communicating with you regarding test results, follow-up care, or clinic updates.

• Complying with legal, regulatory, and professional medical obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal or medical information to third parties. We may share your information only under the following circumstances:

• Healthcare Providers: With your consent, we may share medical records with referring physicians, specialists, or other healthcare professionals involved in your care.

• Service Providers: With trusted third-party vendors who assist us in operating our clinic (e.g., hearing aid manufacturers, billing software providers), provided they agree to keep this information confidential.

• Legal Requirements: If required by law, court order, or government regulation, we may disclose your information to relevant authorities.

4. Data Security

We implement stringent administrative, physical, and technical security measures to protect your sensitive health and personal data from unauthorized access, alteration, disclosure, or destruction. Medical records are stored securely, and access is restricted only to authorized clinic personnel.

5. Your Privacy Rights

Depending on local regulations, you have the right to:

• Access: Request a copy of your medical records and personal data.

• Correction: Request corrections to any inaccurate or incomplete personal or medical information.

• Deletion: Request the deletion of your personal data, subject to medical record retention laws.

• Withdraw Consent: Opt-out of non-essential communications (like marketing newsletters) at any time.

To exercise any of these rights, please contact us using the details provided below.

6. Retention of Information

We will retain your personal and medical information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as legally required by healthcare data retention laws in our jurisdiction.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted in our clinic and on our website, with the "Last Updated" date revised accordingly.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Saanvi Speech and Hearing Care

Address: First Floor, H. No. : L-1/9, near Shiv Mandir Park, Damdam Park, Sri Krishna Puri, Patna, Bihar 800001

Phone: 8434853771

Email: saanvishc@gmail.com

Website: https://saanvispeech.com