At Saanvi Speech and Hearing Care, we strive to provide the highest quality of care, therapy, and audiological equipment to our patients. Please read our Refund and Cancellation Policy carefully to understand the terms regarding clinical services and device purchases.

1. Consultations and Therapy Services

Because clinical services involve the reservation of our specialists' time and professional expertise, the following terms apply:

• Completed Services: Fees paid for completed audiology consultations, hearing assessments, and speech therapy sessions are strictly non-refundable.

• Cancellations and Rescheduling: If you need to cancel or reschedule an appointment, we request at least 24 hours' notice.

• Pre-Paid Packages: If you have purchased a multi-session therapy package and wish to discontinue treatment, refunds will be evaluated on a case-by-case basis. Any utilized sessions will be charged at the standard single-session rate, and the remaining balance may be refunded.

2. Hearing Aids and Medical Devices

We understand that adjusting to new hearing aids takes time. Our device return policy is structured to give you peace of mind while covering necessary clinical and manufacturer costs:

• Trial Period: Hearing aids may come with a standard trial or return period (typically 7 to 14 days) from the date of fitting. Please verify the specific trial period for your device model at the time of purchase.

• Return Conditions: To be eligible for a refund, the hearing aid must be returned in its original, undamaged working condition, along with all original packaging, manuals, and accessories.

• Non-Refundable Fees: Custom-made items, such as custom ear molds, in-the-ear (ITE) hearing aid shells, and batteries, are entirely non-refundable. Additionally, a professional fitting and dispensing fee may be deducted from the total refund amount.

• Damaged Devices: Devices that show signs of physical damage, moisture damage, or unauthorized tampering will not be accepted for a refund. Such devices will be subject to the manufacturer's warranty repair terms.

3. Accessories and Consumables

• Purchases of minor accessories (such as standard ear tips, cleaning kits) and consumables (like hearing aid batteries) are final and non-refundable once the packaging has been opened, for hygiene reasons.

4. Refund Processing

• Approval: Once a returned device or refund request is inspected and approved by our management, we will initiate the refund.

• Timeline: Approved refunds are typically processed within 7 to 10 business days.

• Payment Method: Refunds will be credited back to the original method of payment used during the purchase (e.g., original bank account, credit card, or UPI). Cash refunds may be provided via bank transfer for security and record-keeping purposes.

5. Contact Us

If you have any questions about a recent purchase, a refund request, or an upcoming appointment, please reach out to our team:

Saanvi Speech and Hearing Care

Address: First Floor, H. No. : L-1/9, near Shiv Mandir Park, Damdam Park, Sri Krishna Puri, Patna, Bihar 800001

Phone: 8434853771

Email: saanvishc@gmail.com

Website: https://saanvispeech.com